At Airpower and its related entities, we are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
- What is Personal Information?
“Personal Information” (PI) is any information or opinion that can identify you, either directly or indirectly.
- The Information We Collect
The type of personal information we collect depends on your interactions with us. This may include:
- Identity details: name, postal/residential address, email, phone numbers, ABN
- Employment details: profession, occupation, or job title
- Purchase or service history with us
- Information provided through online platforms or cookies
- Feedback or survey responses
- Credit-related information: credit history, credit capacity
- Any other information reasonably necessary for our business operations
We only collect personal information through lawful and fair means, and not in an unreasonably intrusive manner.
- How We Collect Personal Information
We may collect personal information when you:
- Enquire about our products or services
- Purchase vehicles, machinery, or parts from us
- Have your vehicle or machinery serviced or repaired
- Take a test drive
- Enter a competition, survey, or promotion
- Use our websites or interact with our online presence (including via third parties)
- Are referred to us through associated businesses
- Are involved in financial transactions or credit-related processes
We may also collect information from third parties, including credit reporting agencies, law enforcement bodies, and other government authorities.
- Use of Cookies
When you visit our website, we may use cookies to enhance your browsing experience. Cookies are small data files that help us:
- Identify returning users
- Improve site functionality and performance
- Analyse user trends and behaviour
Cookies do not personally identify you. You may disable cookies in your browser settings, but doing so could limit access to some features on our website.
- What Happens If You Don’t Provide Personal Information?
If you choose not to provide personal information, we may be unable to:
- Offer products or services to the expected standard—or at all
- Notify you of important updates such as recalls, warranties, or service reminders
- Share information that may be relevant or beneficial to your needs
- Why We Collect Your Information
We collect, hold, use, and disclose personal information to:
- Provide products and services to you
- Respond to enquiries or service requests
- Send communications you have requested
- Improve our business operations, including marketing and product development
- Update our records and contact details
- Address complaints or disputes
- Meet legal or regulatory obligations
- Disclosure of Personal Information
We do not sell your personal information. However, we may disclose it to third parties when necessary for business operations or service delivery, including:
- Employees, contractors, and service providers
- Payment processors, IT system providers, web hosts, and couriers
- Credit reporting agencies, debt collectors, insurers, and advisors
- Related companies, including Kubota Tractor Australia, Porter Group, Ahern Australia, and PFG Australia
- Government authorities or regulators, where required by law
Where personal information is disclosed overseas, we ensure that those entities adhere to privacy practices consistent with this policy.
- Direct Marketing
We may send you marketing communications about products or services that may interest you, via:
- Email, SMS, phone, fax, or post
You can opt out of marketing communications at any time by:
- Using the “unsubscribe” function in emails
- Contacting us directly to update your preferences
We comply with the Spam Act 2003 and the Do Not Call Register Act 2006.
- Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you. We will provide access wherever possible, unless restricted by law.
If you believe any information we hold is inaccurate, incomplete, or outdated, you may request corrections by contacting our Administration Manager.
In rare cases where access is refused, we will explain the reasons in writing.
- Privacy Breaches and Complaints
If you believe your privacy has been breached, please contact us in writing. We will acknowledge your complaint and respond within 7 business days.
- Data Security
We take reasonable steps to protect your personal information from:
- Misuse
- Loss
- Unauthorised access, modification, or disclosure
Your information may be stored in hard copy or electronically. Once no longer needed, it is securely destroyed or de-identified.
Please note that while we aim to secure your data online, internet communications are inherently insecure. Any information transmitted online is at your own risk.
- External Links
Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of these external websites.
- Contact Us
For any questions, concerns, or requests related to this Privacy Policy, please contact:
Managing Director
Airpower NT
P: (08) 8939 0200
E: info@airpower.com.au
A: PO Box 846, Palmerston, NT 0831
